Refund policy
In-Store Return Policy
To ensure you enjoy a pleasant shopping experience, we offer exchanges or a store credit of the value of your purchase within 15 days of the purchase date (no refunds).
Items must be intact, unused, and in their original packaging. No exchange or store credit will be granted for items that are damaged, washed, or used.
Pantry products: not eligible for exchanges or store credit.
Sale or clearance items are considered final sale.
All custom-made items or special orders are not eligible for exchanges or store credit.
Return Fees
Return shipping fees are the responsibility of the customer, except for defective items or if an error was made in your order (in such cases, we cover the shipping fees).
You may also return items directly to our Mirabel store to avoid shipping charges.
We are not responsible for lost or misaddressed packages.
Shipping Fees
We offer free shipping for all orders of $99 or more before taxes.
A flat fee of $15 applies to purchases under $99.
You may choose free in-store pickup during business hours.
We ship within Canada only.
Order processing may take two to five business days, although most orders are shipped the following day.
Shipping and In-Store Pickup
Due to their large size or fragile nature, certain items cannot be shipped. To ensure their safe handling and protect them from damage, these items must be picked up directly at our store.
When selecting a fulfillment method at checkout, the shipping option will simply not be available for these items. In-store pickup will be the only option.
Thank you for your understanding and cooperation!